Sales, Refunds & Deliveries
Sales & Refunds
Payment is accepted through PayPal or Credit Card via Stripe. Please ensure you still have access to the email account associated with your PayPal account.
Once your order has been labelled and packaged we aren’t able to make any changes so please enter in your shipping and postcode address carefully.
If you do enter in the incorrect shipping address please contact us asap at firstname.lastname@example.org so we can try and update your order details in time. Once an incorrect order is dispatched, it can take up to 4 weeks to return to us and we are also charged a return to sender fee. Thermo Foodie and The Chef will re charge you postage to have your order re sent to the correct address. Please email us to arrange this.
Refunds may be issued at the discretion of Thermo Foodie and The Chef and in accordance with the Australian Consumer Law.
Yes, we accept international orders – Thermo Foodie and The Chef books are shipped anywhere in the world. You will be quoted on shipping charges on the website once you have successfully entered your shipping address at checkout. Please make sure your address details are correct and all the boxes are filled.
Thermo Foodie and The Chef are committed to providing you with the best possible customer service experience. Thermo Foodie and the Chef are bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
COLLECTION OF YOUR PERSONAL INFORMATION
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Thermo Foodie and The Chef’s customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
SHARING OF YOUR PERSONAL INFORMATION
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Thermo Foodie and The Chef take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
USE OF YOUR PERSONAL INFORMATION
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Thermo Foodie and The Chef reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Thermo Foodie and The Chef,
PO BOX 70
INGLEWOOD WA 6932
Thermo Foodie and The Chef has been created to inspire those who choose a LCHF way of eating to get the most use out of their thermo mixers. Before undertaking a new lifestyle change that may affect your health, you should seek your own medical advice and ensure your medication and health is reviewed regularly by a medical professional. This book is not intended as a substitute for the medical advice of physicians.
The nutritional panel values may vary depending on which brand of food you buy, quantity of individual servings & food preparation methods. For accuracy, please calculate your own nutritional values as they are indicative only.
Copyright @ 2016 by Thermo Foodie & The Chef. All rights reserved. The content of this website, the Facebook Group, recipes and books or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the authors.
Please ensure you follow the safety guidelines of your thermo mixer.
Daniela Doyle, Michelle Kays and LCHF Thermo Foodies have no support, authorization or endorsement from Thermomix in Australia Pty Ltd or Vorwerk International AG